Privacy · 2026
Privacy notice
This notice describes how Urbanfitnesssingapore handles information sent through the website and information written on a load-audit sheet. It has applied since the studio opened in 2026. No registration or tax numbers are published on this site, including in this notice.
Who we are
Urbanfitnesssingapore is a coaching studio at 2 Kallang Avenue, #06-11, CT Hub, Singapore 339407. Privacy questions go only to [email protected]. The telephone number is +65 6908 4217. This website is hosted on shared infrastructure located in Singapore. We do not sell lists of names and we do not run a newsletter.
This notice covers two kinds of information. The first is an enquiry sent through the contact form. The second is a measurement record created during a load audit or a fortnight retest. Cookies and local storage are described near the end and in full on the cookie notice.
What the contact form collects
The form asks for a name, an email address, an optional telephone number, a programme preference, a message, and a consent tick. A hidden timing field and a honeypot sit beside those inputs so automated posts can be ignored. The message is used to choose two or three audit hours in the first reply. It is not used to build a marketing profile.
When the form is sent, the server checks the published rules: name length, a valid email, an optional telephone pattern, a message of at least twenty characters, and a consent value of yes. Failed fields return you to the form with an error. Valid fields return a thank-you notice. The details are used only to write that reply from [email protected]. They are not saved in a database on this website and not forwarded to an advertising tool. A continuing thread lives in the mailbox until the conversation ends.
A filled honeypot is discarded without a human reading it. You may still see the thank-you notice, so a script learns nothing useful. A form posted in under three seconds, or a page left open for more than two hours, is asked to submit again.
Load-audit measurements
If you attend the 90-minute load audit, a sheet is written in the room. It can include the single-leg heel-raise endurance count, hop-battery distances, a limb symmetry index, cadence notes, prescribed isometric holds, HSR loads, RPE targets, and the 24-hour symptom response rule we agreed. You receive a paper copy and a PDF sent to the email used on the booking. The studio keeps a working copy so the next session can start from the same numbers.
Session notes add load, repetitions, tempo and a one-line 24-hour response. They do not add a medical diagnosis. The studio does not invent a clinical file from a training sheet. Urbanfitnesssingapore provides exercise coaching, not medical care. We do not diagnose injuries and we do not replace your doctor or physiotherapist. If you have pain, see a clinician first; we are happy to work alongside them.
Measurement records are kept for the duration of an active block and for twelve months after the last session. After that they are deleted, unless a longer hold is required by law. If you ask us to delete a sheet earlier, write to [email protected] and name the date of the audit. We will confirm when the working copy and the PDF on our side have been removed. We cannot delete a printed page that is already in your hand, and we cannot delete an email once it has reached a mailbox we do not control.
What we do not publish
We do not publish measurements, do not use them as testimonials, and do not place ratings on this website. Figures you see on the public pages are parameters of the method: session length, block length, fees, equipment. They are not results attributed to named people. There are no invented clients and no aggregate scores in our markup.
Letters from a clinician that you choose to share are read so we can stay inside their constraints. They are stored with the working sheet and deleted on the same twelve-month clock. We do not forward those letters to anyone else unless you ask us to write to that clinician with you copied.
Cookies, local storage and the map
The site writes one local setting named ufs_cookie. The value is accept or decline. The purpose is to remember whether the cookie banner should stay visible. No advertising identifier is created. No analytics package is loaded by us. The full table sits on the cookie notice.
The contact page embeds a Google Map of CT Hub. If you load that page, Google may set its own cookies under its own rules. Those cookies are not written by Urbanfitnesssingapore and are not stored in ufs_cookie. Declining our banner does not block Google from setting cookies on the map iframe if you still open the contact page.
Hosting and security
This website is hosted on shared infrastructure located in Singapore. Shared hosting means other sites may run on the same machines. The form handler does not persist enquiry bodies on disk. There is no customer login and no payment form on this site. Audit and block fees are arranged in the email reply. Do not send identity documents or full medical records unless we have asked for a specific letter of clearance.
Telephone calls to +65 6908 4217 are used to move held hours. We do not record those calls. A name and a new hour may be written in the same diary we use for the timetable.
Your requests
You can ask what measurement records we still hold, ask for a fresh copy of a sheet, or ask for deletion under the twelve-month rule. Write to [email protected] from the address on the booking. We reply within one working day. This notice first applied in 2026, the year the studio opened. If a later edit changes a practice, we will say so at the top of the page.
Related pages: terms of use and the cookie notice. For a booking, use the contact form.